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Returns & Exchanges

Returns

We want you to feel confident in ordering our products, so all our customers have 30 DAYS from the date of delivery confirmation to request a return and refund, regardless of the reason.  Once we have received your return request, we will email you a shipping label to return the merchandise, which you must send within 3 business days of the receipt of the shipping label (unless previous arrangements have been agreed upon).  Provided we receive the merchandise in ORIGINAL, UNUSED CONDITION, we will issue a complete refund of the product and shipping.  If the product being returned was part of a larger multiple product order, the original shipping cost will not be refunded.  Shipping costs will only be refunded in cases where the entire original order is being returned.  We also reserve the right to use our own discretion when determining whether a product is truly in "original, unused condition."

 

Exchanges

Our customers have 30 DAYS from the date of delivery confirmation to request an exchange.  Once we have received your exchange request, we will email you a shipping label to return the merchandise, which you must send within 3 business days of the receipt of the shipping label (unless previous arrangements have been agreed upon).  Provided we receive the merchandise in ORIGINAL, UNUSED CONDITION , you may select any products whose values add up to an equal or lesser value of the returned merchandise.  The original shipping costs will not be refunded and you will not be charged additional shipping costs for the new merchandise.  Any lesser difference in the value of the replacement merchandise and that of the returned merchandise will be retained as store credit in the form of a coupon code, which must be used within 90 days of the purchase date of the original order.  We also reserve the right to use our own discretion when determining whether a product is truly in "original, unused condition."